Refund policy
HubShopUSA Return & Cancellation Policy
Restocking Fee
All orders may be subject to a 25% restocking fee.*
Canceling an Order
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If the item you ordered was in stock at the time you placed your order, it is unlikely we will be able to cancel, since orders are sent immediately to ship.
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Orders that have already shipped cannot be canceled. You will need to begin our Return Merchandise Authorization (RMA) process by emailing hubshopusa@gmail.com
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If your order is not in stock and has not shipped, please email us at hubshopusa@gmail.com
Shipment Refusals
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If you refuse a package, a $21 service fee plus any additional shipping charges will be deducted from your refund. This will also delay processing.
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To return an item, shipments must first be accepted and then sent back through our standard RMA process.
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For international orders, any duty, taxes, and fees incurred during return will be deducted from your refund.
Address Change Request
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If you request an address change after your order has been processed, we will work with the carrier to re-route your package if possible. If successful, a $21 address change fee plus any additional shipping charges will apply.
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We encourage you to sign up for UPS My Choice®, a free service that allows you to manage delivery schedules and notifications.
Defective Items & Warranties
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HubShopUSA does not directly offer warranty coverage. Most products are covered under the manufacturer’s warranty.
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We are not responsible for incidental costs such as labor, installation, towing, storage, or loss of time.
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For defective or warranty issues, please email hubshopusa@gmail.com and we will assist you with the manufacturer’s process.
Wrong Product Received
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If you received the wrong product, email photos of the incorrect part and the part number on the packaging to hubshopusa@gmail.com within 5 business days of delivery.
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Customers are responsible for verifying the correct product before installation.
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Installation or third-party costs (labor, prep, paint, etc.) are non-refundable.
Missing Parts
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If your order is missing items, email photos of what you received along with the manufacturer’s packaging label to hubshopusa@gmail.com within 5 business days.
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Do not install products with incomplete parts.
Lost or Stolen Packages
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Customers are responsible for providing accurate shipping information. HubShopUSA is not responsible for deliveries to incorrect addresses due to customer error.
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Missing packages marked “delivered” must be reported to hubshopusa@gmail.com within 24 hours. A police report may be required before an investigation is opened with the carrier.
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Carriers require up to 3 business days to process missing package claims.
Returns
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All returns require an RMA number from HubShopUSA. Contact hubshopusa@gmail.com with your order details.
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Return requests must be made within 30 days of the original shipping date.
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Items must be returned in new, unused condition in their original packaging. Opened, installed, or used products are non-returnable.
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Customer is responsible for return shipping unless the product was defective or shipped in error.
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Shipping fees are non-refundable.
Non-Returnable Items
The following items are final sale and cannot be returned:
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Clearance or discontinued items
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Scratch & dent items
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Apparel
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Mounted tires/wheels
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Custom or special-order products
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Electronics (programmers, calibrators, etc.)
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Gift cards
Gift Cards
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HubShopUSA Gift Cards cannot be returned or redeemed for cash.
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Lost, stolen, or unauthorized use of gift cards is not the responsibility of HubShopUSA.
Refunds
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Refunds will only be issued for approved returns that meet all conditions.
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Refunds are applied to the original form of payment within 10 business days after inspection.
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International orders: any duty, taxes, and fees will be deducted from refunds.
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Shipping costs are not refunded.
Conditions of Use
By purchasing from HubShopUSA, you agree to abide by our return and cancellation policies. We reserve the right to modify these policies at any time. Updates will be posted on this page.