Shipping policy
HubShopUSA Shipping & Handling Policy
Free Shipping
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Free shipping is available within the lower 48 states on orders over $199.
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Simply select the free shipping option at checkout.
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Excludes shipments to Alaska, Hawaii, Military Boxes (APO/FPO), and oversized/freight items (e.g., large engines, bulky goods, etc.).
Order Processing & Turnaround Time
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Most “In Stock” orders placed before 12 PM PST / 3 PM EST (Mon–Fri) ship the same business day.
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Orders requiring additional verification (such as billing/shipping mismatches or security checks) may require extra processing time.
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“On Order” or “Out of Stock” items will ship according to the estimated ship date on the product page (dates are estimates only and subject to change).
Transit Times
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Delivery speed depends on the shipping carrier and service level chosen.
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Expedited shipping is guaranteed on In Stock products only.
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Shipping cutoffs: 11 AM PST / 2 PM EST for expedited and standard shipping.
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Drop-shipped or backordered items will ship as soon as available.
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Carriers count business days only (Mon–Fri, excluding holidays).
Typical UPS transit times:
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UPS Next Day Air – 1 Business Day
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UPS 2nd Day Air – 2 Business Days
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UPS 3-Day Service – 3 Business Days
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UPS Ground – 3–5 Business Days
APO / PO Box Shipments
We currently do not ship to APO or PO Box addresses. We hope to offer this option again in the future.
Billing & Shipping Addresses
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If shipping to an address different from your billing address, your order may require additional verification, which can cause delays.
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Please allow extra time for processing when using alternate addresses.
Apartments / Multi-Unit Housing
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If shipping to apartments, condos, or townhomes, please note that delivery is at your own risk.
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HubShopUSA is not liable for packages that are lost, stolen, or marked as delivered but not received.
Damaged or Lost Shipments
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If your shipment is lost or arrives damaged, contact our Customer Service team immediately.
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Keep all packaging, boxes, and materials. Do not discard them.
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Please provide photos of the packaging and damaged items.
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All claims must be reported within 5 business days of delivery.
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Failure to document damages properly may void the claim.
LTL Freight Shipments (Large Items)
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You will receive an email with photos of your freight shipment before delivery.
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Inspect all packages at the time of delivery and compare with provided images.
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If damage is visible, note it on the delivery receipt and take photos.
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If the driver won’t allow inspection, write “SUBJECT TO INSPECTION” on the Bill of Lading and have the driver sign.
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Do not refuse delivery—accept the shipment, document the issue, and contact us.
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Missed or rescheduled delivery appointments may incur additional fees, which are the customer’s responsibility.
Conditions of Use
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By placing an order with HubShopUSA, you agree to our terms and conditions, including this Shipping & Handling Policy.
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Policies may be updated at any time without prior notice.
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Pricing, availability, and specifications are subject to change.