Terms of service

HubShopUSA Terms & Conditions

IMPORTANT – PLEASE READ
The following Terms & Conditions contain important information about your rights and obligations, as well as limitations and exclusions that apply to purchases made through HubShopUSA. By using our website or placing an order, you agree to these terms.


Shipping Policy

  • Billing Address Only – For security purposes, we only ship to the billing address on file with your payment method. If you would like items shipped to a different address, you must first add it to your account with your card issuer so it can be verified.

  • Free Shipping – Orders over $149.99 ship free within the continental USA (48 states). Orders outside this area will require additional shipping charges (calculated via UPS / FedEx / DHL).

  • Carriers – We ship via UPS, FedEx, DHL, and USPS. Delivery times may vary depending on carrier service level and external conditions. Standard ground can take up to 15 business days; expedited options are faster but not guaranteed for delays outside carrier control.

  • Cutoff Times – Orders placed after 2:00 PM CST ship the next business day.


Order Acceptance

  • All orders are subject to review and approval. An order confirmation does not guarantee acceptance.

  • We reserve the right to refuse, cancel, or limit quantities at our discretion.

Credit card transactions are subject to bank authorization. If declined, HubShopUSA is not liable for delays or cancellations.

  • High-value orders may require additional verification.


Address Change Policy

  • Please ensure your shipping address is correct when placing your order.                     
  • We are not responsible for customer wrong information input .                                         
  • If an address change is required after shipping, carriers charge additional fees (minimum $50). Address corrections are not guaranteed once shipped.

Pricing & Availability

  • We work hard to keep our listings accurate, but errors may occur.

  • In case of incorrect pricing or product info, we may cancel your order and issue a full refund.

  • Availability is not guaranteed. Products may be delayed, discontinued, or shipped from multiple warehouses.


International Orders

  • We operate from multiple U.S. warehouses. International orders may require consolidation, which can add 3–7 business days before shipment.

  • All international customers are responsible for import duties, taxes, and brokerage fees.

  • Orders are shipped complete only (we do not ship partial international orders).

  • Warranty coverage may not extend outside the U.S. (see Warranty section).


Returns & Cancellations

  • Some products are non-cancelable and non-returnable (special orders, oversized items, etc.).

  • Standard returns require a Return Merchandise Authorization (RMA) from our customer service team. Packages returned without an RMA will be refused.

  • Products must be returned in original packaging, unused, with all accessories/documentation.

  • Return shipping is the customer’s responsibility.

  • Restocking fees apply (typically 25%).

  • Refunds exclude original shipping costs.

  • Cancellation requests must include your order ID and reason. Cancellations, if approved, may be subject to processing fees.


Warranty

  • All warranties are provided by the manufacturer unless otherwise stated.

  • Warranties are non-transferable and typically apply only to U.S. customers.

  • International customers acknowledge that warranty support may be limited or unavailable.


Coupon Codes

  • Coupon codes are valid on select items only.

  • Exclusions include oversized/heavy items, carbon fiber, and certain brands/product lines.

  • Discounts cannot be combined with other offers.


Business Hours

  • Monday–Friday: 8:00 AM – 5:00 PM CST

  • Orders placed outside business hours will be processed the next business day.


General Disclaimer

HubShopUSA reserves the right to update these Terms & Conditions at any time without notice. Continued use of our site and services constitutes acceptance of any changes.